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Terms and Conditions for Using mv4

These terms set out what you agree to when you open and use your mv4 account. Access and participation depend on your local law and the eligible regions we support — read through before you start.

Account Eligibility RulesPayment Methods: bKash, Nagad, RocketJurisdiction-Dependent AccessAccount Wallet ConductUpdates and Amendments
mv4 Terms and Conditions for Using mv4
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Account Rights

Your account data is held securely and accessed only for the purposes described in these terms and our privacy policy. We do not sell your information to third parties. If you want to know what data we hold, or request a correction, contact support through your account dashboard and we will respond within a reasonable timeframe consistent with applicable law.

Account Security Your account is protected by password and OTP verification. We recommend you keep your login details private and notify us immediately if you suspect unauthorised access to your wallet.
Data Retention We retain account and transaction records for as long as required under these terms and applicable law. Once retention periods lapse, data is deleted or anonymised in line with our standard process.
Cookies and Tracking We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings, though some features may not work without them.
Requesting Changes To update personal details tied to your account — including wallet verification for bKash, Nagad, or Rocket — contact support with the relevant documentation and we will process the change promptly.
TERMS QUERIES AND CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you want to raise a question about how they apply to your account, our support team is the right place to start. We handle terms-related queries directly — no need to search for a form or wait for an email thread to escalate.

Live Chat Support Open the live chat from your account dashboard for queries about how these terms apply to your wallet, deposits via bKash or Nagad, or account access decisions.
Email Support For formal or detailed questions about these terms — including requests related to account reviews or access — write to us through the contact address shown in your account settings.
Account Help Centre The help section inside your account covers common questions on eligibility, payment conduct under these terms, and what happens if your account is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice. If yours isn't here, reach out through your account support channel.

These terms apply to anyone who opens an account on mv4. Access and activity depend on local law and eligible regions — you are responsible for checking whether participation is lawful where you are.

Yes. We may update these terms when needed. Continued use of your account after an update is published means you accept the revised version. We aim to notify you of material changes through your account.

Any balance in your account wallet at the time of suspension is held pending a review. Our support team handles these cases directly — contact us through the dashboard to initiate a query.

Yes. All payment activity through bKash, Nagad, Rocket, and other supported methods is subject to these terms. The payment conduct rules apply to both deposits and withdrawals on your account.

Raise the dispute directly with our support team through live chat or the email address in your account settings. We review disputes on a case-by-case basis and respond within a reasonable timeframe.

These terms set out your general account obligations. For full detail on how your personal data is collected, stored, and processed, see our privacy policy, which forms part of your agreement with us.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.