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Your Rights and Our Terms at mv4

Using mv4 comes with clear terms on both sides. These pages cover your account access, wallet use, and the rules that apply to services available in eligible regions — because knowing where you stand matters before you deposit via bKash, Nagad, or Rocket.

Account eligibility by regionbKash, Nagad, Rocket coveredUser rights explainedSupport contact details
mv4 Your Rights and Our Terms at mv4
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute through Nagad or Rocket, or a request to close and withdraw, our support team handles these through the channels below. We aim to respond to formal legal or account queries within one business day via email, and live chat is available for urgent account access issues.

Team online

Live Chat

Open the chat widget from any page in your account. Live chat handles urgent account access questions and payment clarification for bKash, Nagad, and Rocket transactions.

Email Support

Send formal queries — account disputes, term clarifications, withdrawal holds — to our support address listed in your account settings. Expect a reply within one business day.

Account Help Centre

The Help Centre inside your account covers common term questions, transaction records, and how to submit a formal complaint if you need to escalate a legal matter.

HOW WE HANDLE YOUR DATA

Data, Security, and Account Integrity

Your account data is held on encrypted servers and accessed only by authorised staff for support, compliance, and fraud prevention. We do not sell personal data to third parties. Cookie data is used to keep your session active and to remember your preferred payment method — bKash, Nagad, or Rocket — so you do not re-enter details each visit. You can request a copy of your data or ask us to delete your account by contacting support; deletion requests are processed within 30 days unless a balance or open dispute prevents earlier action.

Data Retention

We keep account and transaction records for the period required by applicable regulations in eligible regions. Inactive accounts are flagged after 12 months and notified before any action is taken.

Cookie Policy

We use session cookies for login continuity and preference cookies to remember your wallet choice. You can adjust cookie settings from your browser, though some account features may not work without session cookies.

Account Security

Every login uses OTP verification sent to your registered mobile number. If you notice access you did not authorise, contact live chat immediately — we can freeze your account within minutes.

Requesting Changes

To update personal details, correct an error, or formally request data deletion, go to Account Settings or email support with your registered number and the specific change needed.

Questions About Legal Terms and Your Account

These are the questions we hear most often from people in Bangladesh trying to understand their rights and responsibilities on mv4.

They apply to anyone who opens an account and accesses mv4 from an eligible region. Whether your access is permitted depends on your local law — check that before you register.

Access depends on your local law and eligible regions. We do not confirm legality for every district. You are responsible for checking whether your use is permitted where you are located.

If your account is suspended during a review, your wallet balance is held safely. Once the review is complete, eligible balances are returned to the original payment method — bKash, Nagad, or Rocket.

Go to your transaction history, find the entry, and use the dispute option. For wallet transactions via Rocket or Nagad, have your payment reference number ready — it speeds up the review significantly.

Yes. Email support from your registered address with a data request. We provide a summary of your account history, transaction records, and stored preferences within 30 days of the request.

We notify active accounts via the contact method on file when terms are updated. We recommend reviewing the current terms page before any significant account action like a large withdrawal or wallet change.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.