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How mv4 Handles Your Personal Information

Your privacy matters to how we run this platform. When you deposit through bKash, Nagad, or Rocket, access your account, or reach our support team, we collect only what we need to keep your account secure and your transactions clear.

Account Data ProtectionbKash, Nagad, Rocket TransactionsCookie ControlsData Retention PolicyYour Right to Request Access
mv4 How mv4 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Live Chat Support Open the chat icon in your account dashboard any time you have a question about what data we hold or how it is being used. Our team can pull up your account record directly.
Email Privacy Request Send a written request to our support address to ask for a copy of your data, correct inaccurate details, or ask us to delete records where we are permitted to do so.
Account Settings Path Many data preferences — including marketing contact and cookie consent — can be managed directly inside your account under Settings, without needing to contact support at all.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a login attempt looks unusual — new device, different location — we flag it and may ask you to re-verify before proceeding.

Cookie Use

We use functional cookies to keep you signed in and analytical cookies to see which parts of the platform you use. You can review or withdraw cookie consent at any time from the cookie banner or your account settings page.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules. You can request details of the specific retention period that applies to your data by contacting support.

Requesting Changes

To correct, export, or delete personal data, send a request through live chat or email with your registered account details. We aim to respond within a reasonable timeframe in line with applicable data rules.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log transaction references and login activity to keep your account secure.

We do not sell your data. Payment processors like bKash, Nagad, and Rocket receive only what is needed to complete a transaction. They operate under their own privacy terms.

Contact our support team via live chat in your account dashboard or send an email request. Include your registered account details so we can locate your records and respond accurately.

Yes. You can request deletion of personal data we are not legally required to retain. Submit your request through support and we will confirm what can be removed and the expected timeline.

We use functional cookies for login sessions and analytical cookies to improve the platform. You can manage or withdraw consent via the cookie banner or inside your account settings at any time.

No. We receive only a payment confirmation reference from bKash, Nagad, and Rocket. Your wallet PIN and full account credentials stay with those providers and are never stored on our side.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.